Display Set to Unsupported Video Mode During SBS Installation

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This article was previously published under Q188994

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SYMPTOMS

When you install Small Business Server (SBS) on a computer that has a video card that only supports low resolutions, the screen will become unreadable or unusable. You have to reboot to VGA mode to use the system.

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CAUSE

By default, the SBS installation sets the video to 800 x 600 x 16 colors at 60 Hz.

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RESOLUTION

Either update the computer to a video card that supports a higher resolution, or, after restarting, select to start to VGA mode and set the resolution manually.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Edition. We are researching this bug and will post new information here in the Microsoft Knowledge Base as it becomes available.

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APPLIES TO

Microsoft BackOffice Small Business Server 4.0a
Microsoft BackOffice Small Business Server 4.0

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kbbug kbnofix KB188994

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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