WD98: Hang When Opening a New or Existing Document

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This article was previously published under Q189195

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SYMPTOMS

When you try to open and new or existing document in Microsoft Word 98 Macintosh Edition, your Macintosh may stop responding (hang).

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CAUSE

You are using Momentum Software PortDoubler or PowerPort Juggler.

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WORKAROUND

Disable PortDoubler or PowerPort Juggler, or upgrade to the most current version of Momentum software.

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PortDoubler and PowerPort Juggler are third-party products that allow you to connect multiple devices to a single port.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO

Microsoft Word 98 for Macintosh

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kb3rdparty kbprb KB189195

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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