Article ID: 189329 - View products that this article applies to.
This article was previously published under Q189329
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you try to shut down your Windows 98-based computer with a Compaq FX-series monitor, you may receive the following error message, or one similar to it:
A Fatal Exception 0E has occurred at 0028:C001AEEB
This behavior can occur because the version of Universal-Serial Bus support software included with some FX-series monitors is not fully compatible with Windows 98.
To resolve this issue, obtain and install the most current version of the Universal-Serial Bus support software for FX-series monitors from Compaq. For information about how to do so, contact Compaq, or view the documentation included with your monitor or computer.
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Click here to view a list of shutdown articles
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.