Article ID: 189521 - View products that this article applies to.
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When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n printer from Word 2000 running on Windows NT 4.0, your text may be printed in portrait rather than landscape orientation.
This problem occurs when you print a custom envelope with a height greater than 4.25 inches.
If you have an HP 5n printer, downloading and installing the updated HP 5n NT printer driver (version 3.71) corrects the problem.
NOTE: If you have an HP 5si MX printer, this does not correct the problem.
For more information, please see the Hewlett Packard World Wide Web site:
http://www.hp.com/The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
This problem does not occur when using Word 2000 on Microsoft Windows 95 or Microsoft Windows 98.
The third-party products discussed here are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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