IIS Administrator Service Fails to Stop

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This article was previously published under Q190141

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 7.0 running on Microsoft Windows Server 2008. IIS 7.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx (http://www.microsoft.com/technet/security/prodtech/IIS.mspx)

For more information about IIS 7.0, visit the following Microsoft Web site:

http://www.iis.net/default.aspx?tabid=1 (http://www.iis.net/default.aspx?tabid=1)

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SYMPTOMS

When you shut down the Microsoft Internet Information Server (IIS) Administrator service, you may receive an error stating that the service could not be stopped, or that it did not respond in time. If you try to stop it again, you will either receive a Dr. Watson in Inetinfo.exe or another error from the Service Control Manager stating that the service cannot be controlled in its current state.

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CAUSE

The IIS Administrator service fails to stop because it is in an endless loop waiting on open connections to drain.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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