Article ID: 190628 - View products that this article applies to.
This article was previously published under Q190628
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
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(http://support.microsoft.com/kb/315854/ )Windows 98 and Windows Me error message resource center
After you install the Hewlett-Packard HP JetAdmin service, you may be unable to view properties for any of your printers. Also, if you right-click a printer icon in the Printers folder, you may receive the following error message:
If you click Close, and then click Properties, you may receive the following error message:
EXPLORER caused an invalid page fault in module KERNEL32.DLL at 015f:bffabea
If you then click Close, you may be able to view properties for your printer.
RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff8abea
This issue can occur if you have installed the Windows 98 Hewlett-Packard Jetadmin drivers version 2.54 from the Windows 98 CD-ROM, and you then install the Hewlett-Packard HP JetAdmin service.
To work around this issue, uninstall the Hewlett-Packard HP JetAdmin service, and then reinstall it. To do so, use the following steps: