XADM: MoveUser Fails After Running ISINTEG

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This article was previously published under Q190722

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SYMPTOMS

When you try to move users from one Exchange Server computer to another, the following warning message may be written to the Windows NT application event log:

   Event ID: 1151
   Source: MSExchangeIS Private
   Type:   Warning
   Category: Rules

   A Rule synchronization error (1144) has occurred.
   The private folder is Top of Information Store\Inbox
   The distinguished name of the owning mailbox is:
   /O=ORG/OU=SITE/CN=Recipients/CN=123456

The affected user can not move messages from the Exchange information store to a PST file. The user will receive the following error message:

An item could not be moved. The client operation failed.

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CAUSE

The ISINTEG utility was run with the following parameters:

ISINTEG -pri -fix -detailed -test namedprop

The issue occurs when messages have MAPI properties assigned that have no mapped name; this can be caused by third-party applications.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

It is also necessary to run Isinteg.exe again with the following parameters:

ISINTEG -pri -fix -detailed -test namedprop

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STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB190722

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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