Article ID: 190825 - View products that this article applies to.
This article was previously published under Q190825
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you attempt to print to a Canon MultiPASS Multifunction printer, you may receive one of the following error messages:
SPOOL32 caused a General Protection Fault in module <unknown> at <address>.
SPOOL32 caused an Invalid Page Fault in module <unknown> at <address>.
SPOOL32 caused a Stack Fault in module <unknown> at <address>.
These error messages can occur if the Exclusive Port Control check box is selected in Canon's MultiPASS Desktop Manager tool.
To resolve this behavior, use either of the following methods:
Method 1Clear the Exclusive Port Control check box by following these steps:
Method 2Disable Enhanced Metafile (EMF) spooling by following these steps: