XADM: Eseutil Fails with JetDuplicateKey Error

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This article was previously published under Q190918

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SYMPTOMS

When you run Eseutil /p on a corrupted database, the utility fails to complete with a Jet_errKeyDuplicate error.

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There is a page in the database where the nodes are out of order and duplicated. Eseutil does not detect this and tries to incorporate the page into the database during repair. The database in question was corrupted by a faulty RAID Array writing bad data over a period of time. This causes node shuffling and key duplication that is undetected by Eseutil.exe reporting as Jet_errKeyDuplicate error.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbbug kbfix kbqfe KB190918

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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