You receive an "Unable to print document" error message when you try to print a Web page from Internet Explorer

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Article ID: 191034 - View products that this article applies to.
This article was previously published under Q191034
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SYMPTOMS

When you try to print a Web page and all of its linked documents by clicking Print All Linked Documents, you may receive any of the following error messages:
Unable to print document, either document's application is not installed correctly, there is not enough memory to load the application, or this application does not support printing (for example sound files can not be printed).

Internet Explorer cannot open the Internet site Web address

The operation timed out
Note that this behavior may occur more often if you are using a slow connection to the Web page instead of a fast connection (for example, by using a modem instead of a network connection).

RESOLUTION

To work around this issue, use any of the following methods:

Create a Subscription

Create a subscription to the Web page, update the subscription, and then print the document while you are offline. To do so, use the following steps:
  1. Navigate to the Web page you want to print, click Add To Favorites on the Favorites menu, click "Yes, notify me of updates and download the page for offline viewing," and then click Customize.
  2. Click "Download this page and pages linked to it," click Next, click 1 Page(s) in the "How many linked pages deep do you want to download" box, and then click Next.
  3. In the "Would you like to be notified in an e-mail message" box, click No, click Next, click Manually, and then click Next.
  4. If needed, type your password in the Password box, and then click Finish.
  5. On the Favorites menu, click Manage Subscriptions, right-click the Web page you subscribed to in step 1, and then click Update Now.
  6. On the View menu, click Internet Options, click Settings, click Never, and then click OK.
  7. On the File menu, click Print, click the Print All Linked Documents check box to select it, and then click OK.

Print the Web Page While You Are Working Offline

To print the Web page while you are working offline, follow these steps:
  1. Configure Internet Explorer to download the Web page and Web pages one link deep to make the Web pages available for offline viewing, and then download the Web pages. To do this, use the appropriate method for your version of Internet Explorer. Internet Explorer 5:

    For information about making the Web pages available for offline viewing in Internet Explorer 5, please see the following article in the Microsoft Knowledge Base:
    196646 How to Make Web Pages Available for Offline Viewing
    Internet Explorer 4.0, 4.01:

    For information about making the Web pages available for offline viewing in Internet Explorer 4.0 and 4.01, please see the following article in the Microsoft Knowledge Base:
    171227 How to Use Subscriptions in Microsoft Internet Explorer
  2. Start Internet Explorer, and then click Work Offline on the File menu.
  3. In your favorites list, click the offline Web page you want to view.
  4. On the File menu, click Print, click to select the Print All Linked Documents check box, and then click OK.

Manually Print Each Link

In Internet Explorer, manually print each link on the Web page. To do this, follow these steps:
  1. Right-click a link, and then click Print Target.
  2. Click OK.
  3. Repeat steps 1-2 for each additional link you want to print.
If the Print Target command is unavailable when you right-click a link in Internet Explorer, please see the following article in the Microsoft Knowledge Base:
176316 Save Target As and Print Target Commands Are Unavailable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem has been corrected in Internet Explorer 5.01.

MORE INFORMATION

For information about how to make Web pages available for offline viewing in Internet Explorer 5, please see the following article in the Microsoft Knowledge Base:
196646 How to Make Web Pages Available for Offline Viewing

Properties

Article ID: 191034 - Last Review: January 23, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition
Keywords: 
kberrmsg kbprb kbprint KB191034
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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