XCLN: Outlook Fails to Connect, Causes Application Error at Emsui32.dll

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This article was previously published under Q191164

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SYMPTOMS

Outlook may cause an access violation if it fails to make a remote procedure call (RPC) connection and the password has changed during the RPC connection failure.

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CAUSE

The function that handles RPC connection errors passes a NULL pointer to other functions that do not have a NULL check.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in the Outlook versions listed above.

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APPLIES TO

Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB191164

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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