Error Message: VMM32.VXD: Missing/Unable to Load

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Article ID: 191874 - View products that this article applies to.
This article was previously published under Q191874
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460
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SYMPTOMS

When you start Windows, you may receive the following error message:
VMM32.VXD: Missing/Unable to Load. Press any key to continue.
Pressing any key causes the "Shutdown" screen to appear.

CAUSE

This behavior can occur for either of the following reasons:
  • This behavior can occur if the Umaxis11.386 file is being loaded from the System.ini file. This file is used by UMAX scanner software.
  • This behavior can be caused by a file that is used by the Genius scanner software. The Genius scanner file is named Smis11.386.

RESOLUTION

UMAX Scanner Software

To resolve this issue, contact UMAX to inquire about the availability of a fix for this issue. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, follow these steps:
  1. Restart your computer with a Windows Startup disk.
  2. Type the following lines, pressing ENTER after each line:
    c:
    cd windows
    edit system.ini
  3. Press ALT+S, and then press F.
  4. Type umaxis11.386, and then press ENTER.
  5. Disable the line containing "Umaxis11.386" by placing a semicolon (;) at the beginning of the line.
  6. Press ALT+F, press X, and then press Y.
  7. Remove the Windows Startup disk, and then restart your computer.

Genius Scanner Software

To resolve this issue, contact Genius to inquire about the availability of a fix. For updated Genius scanner software, visit the Genius Web site:
http://www.genius-kye.com/
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 191874 - Last Review: January 23, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
Keywords: 
kb3rdparty kberrmsg kbprb KB191874

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