Error Message Running the System Information Tool

Article translations Article translations
Article ID: 191986 - View products that this article applies to.
This article was previously published under Q191986
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
Expand all | Collapse all

SYMPTOMS

When you run the System Information tool in Windows 98, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.


If you click Details, you may receive the following error message:
MSINFO32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff8XXXX

RESOLUTION

To resolve this problem, extract a new copy of the Msinfo32.exe file from your Windows 98 disks or CD-ROM. To use the System File Checker tool to extract a new Msinfo32.exe file from the Windows 98 CD-ROM, follow these steps:

  1. Click Start, click Run, type "sfc.exe" (without quotation marks) in the Open box, and then click OK.
  2. Click "Extract one file from installation disk," type "msinfo32.exe" (without quotation marks) in the "Specify the system file you would like to restore" box, and then click Start.
  3. In the Restore From box, type the path to the Win98 folder on the Windows 98 CD-ROM.
  4. If necessary, type "<drive>:\Program Files\Common Files\Microsoft Shared\Msinfo" (without quotation marks) in the Save File In box (where <drive> is the drive letter of the drive containing the Windows 98 Program Files folder), and then click OK.
  5. Click OK, click OK, and then click Yes when you are prompted to restart your computer.

MORE INFORMATION

For more information about how to extract original compressed Windows files in Windows 98, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 129605
TITLE : How to Extract Original Compressed Windows Files

Properties

Article ID: 191986 - Last Review: January 23, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows 98 Standard Edition
Keywords: 
kberrmsg kbinvalidpagefault kbkern32dll kbprb KB191986

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com