Article ID: 192397 - View products that this article applies to.
This article was previously published under Q192397
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you are installing Windows 98 or Windows Millennium Edition (Me) and your computer restarts for the first time, you may receive the following error message:
You may also receive one of the following error messages after Windows 98 Setup is completed:
While initializing device NTKERN: Windows Protection Error. You need to restart your computer.
Himem.sys Has Detected Unreliable XMS Memory at address.
This behavior can occur if there is defective random access memory (RAM) in your computer.
To resolve this issue, remove or replace memory chips in your computer to eliminate bad memory. For information about how to remove or replace your memory chips, please consult your hardware documentation or manufacturer.
To work around this issue, use any of the following methods:
Method 1If your computer has over 16 megabytes (MB) of memory, it may be possible to work around this issue by configuring your computer to only use 16 MB of memory. To do so, use the following steps:
Method 2Run the Windows 98 Setup program from Safe Mode Command Prompt Only.
To do so, restart your computer, press and hold the CTRL key until the Windows 98 Startup menu appears, and then choose Safe Mode Command Prompt Only.
Method 3Use the System Configuration tool to limit the amount of random access memory (RAM) available to Windows. To do so, follow these steps:
For additional information about troubleshooting memory issues, please see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/181862/EN-US/ )Specifying Amount of RAM Available to Windows Using MaxPhysPage
(http://support.microsoft.com/kb/134503/EN-US/ )Parity Error Messages May Indicate Bad Memory
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