Windows Hangs at Logo Screen After Attaching External Device

Article translations Article translations
Article ID: 193242 - View products that this article applies to.
This article was previously published under Q193242
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
Expand all | Collapse all


When you attempt to start your Windows-based computer after connecting an external Small Computer System Interface (SCSI) device, your computer may stop responding (hang) at the Windows logo screen.


This behavior can occur if your computer contains a SCSI adapter with two internal ports as well as an external port, and there are devices connected to both of the internal ports. Connecting a device to the external port is not supported in this configuration.


To work around this issue, disconnect the external SCSI device and then restart your computer.

For information about how to reconfigure your SCSI devices, please refer to the documentation included with your computer or the SCSI adapter, or contact the computer's or adapter's manufacturer.


Article ID: 193242 - Last Review: October 10, 2013 - Revision: 4.1
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
kbnosurvey kbarchive kbhardware kbprb KB193242

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from