Article ID: 193385 - View products that this article applies to.
When you try to access the Windows Update Web site, you may not be able to view Web pages or download components. This article discusses several troubleshooting methods.
For best results, follow these steps in the order they are presented.
Accept the ActiveX controlsIn the Address Bar, type http://www.update.microsoft.com/microsoftupdate/v6/default.aspx, press ENTER, and then click Product Updates in the left menu bar.
Change Internet Security to Medium
Clear the browser's cache and historyClearing the browser's cache may resolve some of the behaviors. Follow these steps to clear the cache, and then try to download the component again.
Clear the contents of the WindowsUpdate folder
Enable all ActiveX securityAfter you have completed all these steps, if the behavior continues and you receive the "Cannot Display Page" error message, follow these steps to enable all the ActiveX controls:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/818018/ )How to troubleshoot problems connecting to Windows Update or to Microsoft Update
Submitting a Windows Update support requestIf you have tried the steps earlier in this article and are still not able to view or download components from the Windows Update site, you can submit a Windows Update Support Request by following these steps:
HOSTS fileIf you still cannot access Web sites or can access only some Web sites, you may have a HOSTS file that prevents you from resolving the correct URL address. HOSTS files are used for name resolution. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/219843/ )Problems using Internet Explorer with incorrect hosts file
Article ID: 193385 - Last Review: June 22, 2014 - Revision: 8.0
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