Network Components Missing in Network Tool in Control Panel

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Article ID: 193637 - View products that this article applies to.
This article was previously published under Q193637
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SYMPTOMS

When you try to add a network component in the Network tool in Control Panel, the protocol, client, or service you want to add may be missing.

NOTE: If the Nettrans.inf file is missing, there may be only three clients listed in the available protocols option:

  • ATM Call Manager
  • ATM LAN Emulation Client
  • PPP over ATM (protocol)

CAUSE

This behavior can occur if one or more of the following files used by Windows to add a protocol, client, or service is missing or damaged:

  • Nettrans.inf
  • Netcli.inf
  • Netservr.inf

RESOLUTION

To resolve this issue, determine if one of the files used by Windows to add a protocol, client or service is missing or damaged, and if it is, extract a new copy of the file. To do so, use the following steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Network, click Add, click Protocol, and then click Add. View one or more of the following network protocols, and if any of these protocols are missing, extract a new copy of the Nettrans.inf file to the Windows\Inf folder:
       Manufacturer                 Network Protocol
       -----------------------------------------------------------------------
       Banyan                       Banyan VINES ethernet Protocol
                                    Banyan VINES token ring Protocol
    
       Digital Equipment (DEC)      PATHWORKS V4.1 Ethernet (Windows 95 only)
                                    PATHWORKS V4.1 Token Ring (Windows 95
                                    only)
                                    PATHWORKS V5.0 and above Ethernet (Windows
                                    95 only)
                                    PATHWORKS V5.0 and above Ethernet (ODI)
                                    (Windows 95 only)
                                    PATHWORKS V5.0 and above Tokenring
                                    (Windows 95 only)
    
       IBM                          Existing IBM DLC Protocol
    
       Microsoft                    ATM Call Manager (Windows 98 only)
                                    ATM Emulated LAN (Windows 98 only)
                                    ATM LAN Emulation Client (Windows 98 only)
                                    Fast Infrared Protocol (Windows 98 only)
                                    IPX/SPX-compatible Protocol
                                    Microsoft 32-bit DLC
                                    Microsoft DLC
                                    Microsoft NetBEUI
                                    TCP/IP
    
       Novell                       Novell IPX ODI Protocol
    
       SunSoft                      PC-NFS Protocol (Windows 95 only)
    					
    For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:
    129605 How to Extract Original Compressed Windows Files
  3. Click Cancel, click Client, and then click Add. View one or more of the following network clients, and if any of these clients are missing, extract a new copy of the Netcli.inf file to the Windows\Inf folder:
       Manufacturer                 Network Clients
       --------------------------------------------------------------------
       Banyan                       Banyan DOS/Windows 3.1 Client
    
       FTP Software, Inc.           FTP Software NFS Client (InterDrive 95)
                                    (Windows 95 only)
    
       Microsoft                    Client for Microsoft Networks
                                    Client for Netware Networks
                                    Microsoft Family Logon (Windows 98, or
                                    Windows 95 with Internet Explorer 4.x)
    
       Novell                       Novell NetWare (Workstation Shell 3.X
                                    [NETX])
                                    Novell NetWare (Workstation Shell 4.0 and
                                    above [VLM])
    
       SunSoft                      SunSoft PC-NFS (Version 5.0) (Windows 95
                                    only)
    					
  4. Click Cancel, click Service, and then click Add. View one or more of the following network services, and if any of these services are missing, extract a new copy of the Netservr.inf file to the Windows\Inf folder:
       Manufacturer                 Network Services
       ---------------------------------------------------------------------
    
       Arcada Software              Backup Exec Agent (Windows 95 only)
    
       Cheyenne Software            ARCserve Agent (Windows 95 only)
    
       Hewlett-Packard              HP JetAdmin (Windows 95 only)
                                    HP JetAdmin (NetWare Support) (Windows 95
                                    only)
    
       Microsoft                    File and printer sharing for Microsoft
                                    Networks
                                    File and printer sharing for NetWare
                                    Networks
    					
    NOTE: JetDirect is no longer supported by Hewlett Packard. They now use SDI (Simple Device Installation) to install network printers. For more information on this, see either of the following HP Web sites:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj06765
  5. Click Cancel, click Service, and then click Add. View one or more of the following network services, and if any of these services are missing, extract a new copy of the Ndscli.inf file to the Windows\Inf folder:
       Manufacturer                 Network Services
       -------------------------------------------------------------
    
       Microsoft                    Services for NetWare Directory Services
    					
    For additional information about Service for NetWare Directory Services, click the article number below to view the article in the Microsoft Knowledge Base:
    222034 Cannot Add Microsoft Service for NetWare Directory Services
  6. Quit the Network tool, and then close Control Panel.
By default, Windows Millennium installs the following networking components:

Clients:
  • Client for Microsoft Networks
  • Client for Netware Networks
  • Microsoft Family Logon
Protocols:
  • ATM Call Manager
  • ATM LAN Emulation Client
  • IPX/SPX-compatible Protocol
  • NetBEUI
  • PPP over ATM (protocol)
  • TCP/IP
Services:
  • File and printer sharing for Microsoft Networks
  • File and printer sharing for Netware Networks
  • Service for Netware Directory Services

Properties

Article ID: 193637 - Last Review: January 23, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
Keywords: 
kbnetwork kbprb kbui KB193637
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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