The Operating System Was Unable to Load Your Profile

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Article ID: 195234 - View products that this article applies to.
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When you try to log on to Terminal Server, you receive the following error message:
User Environment
The operating system was unable to load your profile.
Please contact your Network Administrator. (203)

The dialog box gives you 30 seconds to read the message. Then, it closes the connection to the Terminal Server. Selecting the OK button on the dialog box also disconnects the session to the Terminal Server.

The Application Log on the Terminal Server records an Event ID 1000. The source is Userenv. You get the same message that you are shown when you try to connect.


The Terminal Server's registry quota has been exceeded. As each new user logs on to the Terminal Server, your ntuser.dat from your profile is loaded into the Terminal Server's registry. If several users are logged on to the Terminal Server at the same time, it is possible that the default value for the computer's registry quota can be exceeded.

The System Log in the Terminal Server's event log will show an Event ID 26, which indicates that the system is running low on registry quota.

To remedy this situation, start the System utility in the Control Panel and select the Virtual Memory button to increase the computer's registry quota.


Article ID: 195234 - Last Review: October 11, 2013 - Revision: 2.1
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
kbnosurvey kbarchive kbinfo KB195234

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