Article ID: 195333 - View products that this article applies to.
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Under high load, Windows NT Terminal Server Edition may stop with a STOP code of 0x0000000A on SMP computers. The problem happens while a user logs off, but because the problem only happens when there are more than 25 users, it is not so easy to relate it to this event.
This problem occurs because, when logging off, USER is still processing messages for the user's window station although the user is logging off and the thread handling the message is already gone.
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 4.