Article ID: 195436 - View products that this article applies to.
This article was previously published under Q195436
For a Microsoft Outlook 98 version of this article, see 180418
For a Microsoft Outlook 97 version of this article, see 162046
For a Microsoft Outlook 2002 version of this article, see 296080NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.
This article compares the remote features: working offline, Remote Mail, and offline folders. To identify which feature best suits your needs, it is important to understand the differences between these features.
NOTE: In Outlook 2000, the Remote Mail option and the toolbar that is associated with this feature are available only with the Corporate or Workgroup installation option.
Mobile computing is becoming increasingly more important. There are many common situations where you may want to use Outlook when you do not have access to a network; for example, when traveling with a laptop, working at home, or working at a remote site.
Many users combine working offline and Remote Mail to reduce network use or Internet provider time limits. By connecting offline to Outlook, you can compose new mail messages, and read and respond to mail. When you are finished making changes, you can use the Remote Mail feature to connect to your mail service, send the mail you wrote while offline.
Working offline and Remote Mail are available in most situations. Offline folders are available only when you are using Microsoft Exchange Server. When you use offline folders, you can perform updates to items such as Contacts and Calendar, as well as Mail, and synchronize these items with the Exchange Server computer after you are connected to the network.
For additional information about offline folder access to an ExchangeServer computer, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195435/ )(CW) What are offline folders and how do you use them?
Remote Mail BasicsTo properly understand offline folders and Remote Mail, you must first understand working offline. When you configure most services, Outlook gives you the option to work offline; when you work offline, you cannot send or receive information. Working offline does not require a network connection or modem.
If you choose to work offline and do not use Remote Mail, changes are maintained on your hard drive in your personal folder (.pst) file, or in your offline store (.ost) file if you are an Exchange Server user. This means that you do not send or receive information from another location or computer.
The Remote Mail feature is one of the properties for your service. In most cases, you work offline and use Remote Mail with a modem. Remote Mail enables you to connect remotely to your mail service. You can use it with Internet Mail, Microsoft Mail, Microsoft Exchange Server, and some online services.
NOTE: Remote Mail is not supported with Lotus cc:Mail.
Configuring the Microsoft Exchange Service to Work Offline
Configuring the Microsoft Mail Service to Work Offline
Using the Internet E-mail Service to Work OfflineThe Internet E-mail service does not have a choice for Remote Mail use within its properties. To use Remote Mail with Internet E-mail, follow these steps:
General Remote Mail Usage ProceduresThe purpose for Remote Mail is to transfer mail only. It does not transfer calendar appointments, contacts, or any other Outlook information. If you want to transfer this type of information, you must use offline folders and the Microsoft Exchange Server information service, or use net folders.
To use Remote Mail, follow these steps:
For additional information about Remote Mail, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195434/ )Remote mail error message 'Remote Mail cannot start...'