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OLEXP: Unable to send or receive messages with Dr. Solomon's NetGuard installed
Article ID: 195458 - View products that this article applies to.
This article was previously published under Q195458
When you attempt to send or receive messages using Outlook Express, you may receive any of the following error messages:
The connection to the server has failed. Account: '127.0.0.1',
Server: '127.0.0.1', Protocol: SMTP, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E
If you then view the Internet Accounts dialog box, you may see a new news account and a new mail account both named "127.0.0.1." These new accounts may now be configured as your default mail and news accounts. If you try to alter these settings, your changes may not be saved, and the "Access the Internet using a proxy server" setting in Microsoft Internet Explorer may automatically be enabled when you restart your computer.
The connection to the server has failed.
This behavior can occur if Dr. Solomon's Anti-Virus Deluxe NetGuard program is installed on your computer and is configured to monitor downloads from the Internet. When you configure this program to monitor downloads, new default mail and news accounts are created in Outlook Express.
To best resolve this issue, use the steps contained in the "Net Guard Troubleshooting Guide" for Dr. Solomon at the following McAfee Web site:
http://ts.mcafeehelp.comAs an alternative, you can work around this issue, by restoring your original mail and news accounts as your default accounts. To do so, follow these steps:
For more information about how to configure your mail and news accounts, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/171163/ )How to configure Outlook Express 6.0 for Internet mail
171164You may also experience the behavior that is described in the "Symptoms" section when you install Norton AntiVirus 2000. To resolve this issue:
(http://support.microsoft.com/kb/171164/ )How to configure Outlook Express for Internet news
Article ID: 195458 - Last Review: January 23, 2007 - Revision: 6.1