Devices Tool in Control Panel Hangs When Clicking HW Profile for I20 Bus Driver

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Article ID: 195508 - View products that this article applies to.
This article was previously published under Q195508
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When you run the Devices utility in Control Panel, click I20 Bus Driver, and then click HW Profiles, the Devices utility stops responding (hangs).


This problem occurs because the Plug and Play Manager is requesting an insufficient amount of memory to contain a text string. This causes an exception in the Services.exe process.


To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:;EN-US;CNTACTMS


Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.


Article ID: 195508 - Last Review: August 2, 2012 - Revision: 2.0
Applies to
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
kbhotfixserver kbqfe kbbug kbfix KB195508

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