Article ID: 195578 - View products that this article applies to.
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NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732For more information about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/268732/EN-US/ )OLEXP: Outlook Does Not Receive MSN E-mail Messages
325232NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
(http://support.microsoft.com/kb/325232/EN-US/ )Support WebCast: What to Do If You Cannot Receive Your MSN E-mail in Outlook or Outlook Express
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
This article describes how to set up your Internet e-mail account for access by Microsoft Outlook 2000 Internet Mail Only (IMO) installation. The following topics are discussed:
(http://support.microsoft.com/kb/195787/ )How to create a new e-mail account with Internet Only support
Setting Up a New E-mail AccountTo set up the account in Outlook IMO, you will need information about your account. This information is available from your Internet service or e-mail provider. This includes:
Configure the Internet Mail Information ServiceYou must properly configure the Internet Mail information service to send and receive mail with Outlook. To configure this information service, follow these steps:
Add a New Account
Set Up Your ServersUnder E-mail Server Names, type the information provided by your ISP, following these steps:
Configure Your Account InformationIn Internet Mail Logon, configure your account information following these steps:
Set Up Your ConnectionUnder Choose Connection Type, click to select the method you will use to send and receive mail from the following list:
If you do not currently have a Dial-Up Connection, click "Create a new dial-up connection". Click Next.
Creating a New Dial-Up ConnectionUnder Phone Number, type the number supplied to you by the ISP in the Telephone Number box. Click Next.
Under User Name and Password, type your user name in the User Name box. Press the TAB key and type your password in the Password box. The password is masked with asterisks for security. Click Next.
Under Advanced Settings, you can enter information about your Internet connection supplied to you by the ISP that differ from the default settings. If you are unsure as to any of these settings, consult your ISP.
If your ISP did not specify advanced settings, click No, and then click Next.
Under Connection Type, click to select Point to Point Protocol (PPP) or Serial Line Internet Protocol (SLIP). This information is dependent upon the requirements of your ISP. Point to Point Protocol is the most common connection type. Click Next.
Under Login Procedure, click to select any special procedures the ISP requires for logging on. Click Next.
Under IP Address, click to select the addressing method your ISP instructed you to use.
Under Dial-Up Connection Name, type a name by which you can identify this connection. As a friendly name, you may choose to use the ISP name. After this connection is completed, you will find it by double-clicking My Computer and then double-clicking the Dial-Up Connection folder.
Click Next and then Finish to close the wizard.
Modifying the Account InformationTo modify the information you have established, click the Tools menu and click Accounts. You will see a list of the accounts you have set up. To modify the information you currently have, click the account in the list and click Properties. You will see four tabs: General, Servers, Connection and Advanced.
NOTE: To change the e-mail address that people use to send you messages, contact your ISP. After your ISP has changed the address, you also need to modify the account information you have established in Outlook. You need to modify the e-mail address specified on the General tab, in addition to any other settings that are different than they used to be. For example, your ISP may have changed your account name and password or your incoming and outgoing mail servers. For more information about the specific settings that need to be changed after your e-mail address has been changed, contact your ISP.
GeneralThis tab contains the name of the account that you have established and your user information. The account name can be modified to whatever you wish it to be. The e-mail address should be the correct e-mail address for this account. Some SMTP servers will reject mail if it is addressed improperly.
ServersContains your server and log on information as discussed above. Your Internet e-mail service provider provides this information. If you are able to receive but not send e-mail after you configure your e-mail POP3 and SMTP server information, the problem is likely your SMTP server setting or how you are logging on to that server. Some SMTP servers require secure authentication for the logon or a password and user account name for logon. If you suspect that this is the case for your e-mail account, on the Servers:
ConnectionDefines the type of connection (dial-up, local area network or manual) that you use to access your e-mail servers.
AdvancedContains information on which ports Outlook uses for connectivity, Server timeouts, sending options and whether to leave a copy of messages on the server.
The port information is usually the default setting of 25 for the SMTP server and 110 for the POP3. If you require other ports to be specified, you are probably in a network environment and should consult with your IT department.
Server timeouts are the amount of time allowed to elapse before Outlook stops trying to contact the mail server if it receives no response. If your mail server is experiencing slow delivery, you may wish to increase the Server Timeout time. The default setting is one (1) minute.
Sending options allow you to break apart large messages into smaller messages. Some Internet service providers and e-mail software do not support this feature and you should use this carefully. The messages recombine when received, if the process is allowed to work correctly.
Leave Copy of Messages on the Server allows you to download mail from your account and leave a copy of messages on the server. This is convenient if you are delivering mail on a PC away from your main workstation or home. However, if you leave mail on the server without removing the items, your mailbox.
Transferring Internet E-MailThere are three ways to access your Internet e-mail:
Keyboard or ToolbarPressing F5 on the keyboard checks your connection type and then uploads the mail from your Outbox and downloads your mail from the server. If you are connected through a LAN connection, mail will flow with no other dialog boxes. If you connect to your ISP with a modem, the Dial-Up Networking connection will start and establish the connection. Mail will then upload from your Outbox and download from the mail server.
Clicking Send and Receive on the Standard toolbar has the same effect as pressing F5 on the keyboard.
SendIf you want to only send the mail in the Outbox, and not download mail from the server, on the Tools menu, click Send.
Send and ReceiveOn the Tools menu, point to Send And Receive and then select an account. If you have multiple e-mail accounts, you can select the mail account you want to use.
Internet E-mail OptionsOn the Tools menu, click Options, and then click the Mail Format tab. The appearance of Outlook messages and certain formatting options are set in this location.
Message FormatClick the appropriate sending format for your ISP. Plain Text is the default. Outlook also supports the following message formats:
Click Settings to change the encoding and character wrap settings. Multi-part Internet Mail Extensions (MIME) and Uuencode are two industry standards supported by Outlook. Within the MIME standard Outlook allows Quoted Printable and Base64 types.
NOTE: Specifying these options for encoding applies to all messages. Additionally, encoding options affect Plain Text and HTML messaging only. They have no effect on Microsoft Word Mail or Outlook Rich Text mail formats.
In "Automatically wrap at <x> characters when sending," type the value you wish to use where <x> is the number of characters allowed per line. The default value is 76. You can change this value to suit your needs.
Mail DeliveryClick "Check for new messages every <x> minutes." The default value is 10 minutes. Click this option to set the time interval for message delivery. This applies to both modem and network connections.
If you are working offline and use a modem to connect to your ISP, click to select the "Automatically dial when checking for new messages" check box. Selecting this option will cause your computer to dial your ISP.
If you are working offline and use a modem to connect to your ISP, and you wish to automatically disconnect from the Internet when Outlook is finished Sending and Receiving, click to select "Hang up when finished sending and receiving.
For more information about how to troubleshoot sending and receiving Internet e-mail messages with Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
813514For additional information about configuring Dial-Up Networking in Windows 95, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/813514/ )How to troubleshoot error messages that you receive when try to send and receive e-mail in Outlook and in Outlook Express
(http://support.microsoft.com/kb/138789/ )How to connect to the Internet in Windows 95/98
148499For additional information on using Outlook with specific providers, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/148499/ )Differences between SLIP and PPP with dial-up networking
(http://support.microsoft.com/kb/234704/ )How to view Hotmail messages in Outlook 2000
197095For additional information about using Outlook with a cable modem, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/197095/ )(IMO) Configuring CompuServe with Internet E-mail
(http://support.microsoft.com/kb/196682/ )IMO) Configuring Outlook to use a cable modem
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.