This article was previously published under Q195723
For a Microsoft Outlook 2002 version of this article,
see
286146 (http://support.microsoft.com/kb/286146/).
For a Microsoft Outlook 2000 version of this article,
see
195717 (http://support.microsoft.com/kb/195717/).
NOTE: These procedures only apply if you have installed Outlook with
the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you
see "Internet Mail Only".
For information about the differences
between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click
the following article number to view the article in the Microsoft Knowledge
Base:
257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences Between Outlook and Outlook Express
On This Page
SUMMARY
This article describes how to create or open a new default
personal folder (.pst) file for an Internet Mail Only (IMO) e-mail account.
If your personal folder (.pst) file is moved, renamed, or
becomes damaged, you need to point to its new location or create a new one.
Outlook IMO prompts you during startup if the personal folder (.pst) file
cannot be found or its file name is not recognized.
Start Outlook. If you receive a message that your personal
folder (.pst) file could not be found, click OK.
2.
Type a name for the file if you need to create a new one,
or locate the folder where the new personal folder (.pst) file is located,
click the personal folder (.pst) file, and then click Open.
On the File menu, point to New, and then click Personal Folders File (.pst).
2.
Type the name of your new personal folder (.pst) file,
verify and change the file location if necessary, and then click Create.
NOTE: Do not use the name Mailbox.pst.
3.
Verify and change the information if necessary, and then
click OK.
4.
If the Folder List does not appear, click Folder List on the View menu.
5.
Right-click the new personal folder (.pst) file, click
Properties for <Personal Folders>, click Deliver
POP mail to this personal folders file, and then click OK.
6.
On the File menu, click Exit.
7.
Restart Outlook.
8.
In the Folder List, right-click the personal folder (.pst)
file that is not associated with Outlook Today, click Properties, click Advanced, and verify that the path of this file is different than the one
you created in step 2.
9.
Click OK twice.
10.
In the Folder List, right-click the personal folder (.pst)
file that is not associated with Outlook Today, and then click Close
Personal Folders Name.
NOTE: This closes the connection between Outlook and the folder, but
it does not delete it.
Click Start, point to Find, and click Files Or Folders.
2.
In the Named box, type *.pst.
3.
In the Look In box, click My Computer, and then click Find Now.
4.
Click the file, and then click Rename on the File menu to change the file name extension to .psx. Repeat this for
each file found, and then close the Find Files dialog box.
5.
Start Outlook.
6.
Click OK when you receive the following message:
The file <filename>.pst could not be found.
7.
Type a name for your new personal folders (.pst) file, and
then click OK.
8.
Click Yes when you receive the message that tells you that the location
messages delivered has changed.
For additional information about how to
set up new accounts, click the following article number to view the article in
the Microsoft Knowledge Base:
195787 (http://support.microsoft.com/kb/195787/)
How to create a new e-mail account with Internet Only support
Need More Help? Contact a Support professional by Email, Online or Phone.
Customer Service For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
Newsgroups Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.
Help and Support
Back to the top
