Article ID: 195754 - View products that this article applies to.
This article was previously published under Q195754
This article describes how to clear the Microsoft Outlook forms cache.
IMPORTANT: You should only clear the forms cache as a last resort. Before you clear the forms cache, verify that the forms cache file is most likely corrupt or damaged. For additional information about what you should consider before you clear the forms cache, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/232314/EN-US/ )OL2000: How to Troubleshoot the Outlook Forms Cache
Clearing the forms cache is useful in the following situations:
Method 1: Use the Clear Cache ButtonIf you are using Microsoft Outlook 2000 SR-1/SR-1a and you have Outlook 2000 configured in the Corporate/Workgroup (CW) mode, you can use the Clear Cache button to reset the Outlook forms cache. To verify the SR-1/SR-1a version of Outlook 2000 that you have installed and if it is configured in CW mode, click the Help menu, and then click About Microsoft Outlook.
If you do not have Outlook 2000 SR-1/SR-1a installed, you can obtain service releases and service packs from the following Microsoft Web site:
http://office.microsoft.comFor additional information about Outlook modes, click the article number below to view the article in the Microsoft Knowledge Base:
195479Use the following steps to use the Clear Cache button:
(http://support.microsoft.com/kb/195479/EN-US/ )OL2000: What Setup Option Should I Choose When I Install Outlook
Method 2: Delete the Forms Cache FilesIf you do not have Outlook 2000 SR-1/SR-1a installed, or if you are using Outlook in the Internet Mail Only (IMO) mode, you can delete the forms cache file manually. The forms cache is stored in a folder called Forms. The Forms folder may be located in one of many locations depending on the operating system that you are using and how you have the operating system configured.
The Frmcache.dat file is the primary file to delete. The Frmcache.dat file serves as an index of the individual forms that have been cached on the computer. Use the following steps to manually delete the Frmcache.dat file. In addition, these steps delete all of the cached forms on your computer, which are stored in subfolders of the Forms folder.
For additional information about the forms cache, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/232303/EN-US/ )OL2000: How the Forms Cache Works