Article ID: 195795 - View products that this article applies to.
This article was previously published under Q195795
For a Microsoft Outlook 98 (CW) version of this article, see 182151
For a Microsoft Outlook 98 (IMO) version of this article, see 185389
For a Microsoft Outlook 97 version of this article, see 161973
Note If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For more information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/268732/ )You do not receive MSN e-mail messages in Outlook or in Outlook Express
(http://support.microsoft.com/kb/325232/ )Support WebCast: What to Do If You Cannot Receive Your MSN E-mail in Outlook or Outlook Express
Note The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook, on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
This article describes how to troubleshoot common Microsoft Outlook 2000 configuration problems for Internet, Microsoft Mail, Exchange, Microsoft Fax, and Online services. You should begin your troubleshooting with the section "General Configuration Troubleshooting" and then proceed to the section for your particular service type.
This article discusses the following topics:
General Configuration Troubleshooting
Microsoft Mail Configurations
Exchange Server Configurations
Installing Microsoft Fax
Transport ServicesThis list shows available Outlook services. Other transport services are untested and may not work properly with Outlook.
General Configuration TroubleshootingOutlook creates a default profile called Microsoft Outlook. Most users will either add services to this profile or create a new profile with new services. The first troubleshooting step for configuration issues is to create a new profile that includes only the service with which you are having problems. When this is working, you can add additional services, checking each one.
NOTE: With respect to Mail services, you can only add one of each service into a single profile. That is, you can not add two CompuServe Mail services, or two MSN services into a single profile. You can, however add one Internet E-mail service, one MSN service, and one CompuServe Mail service into a single profile. The Internet E-mail service is an exception as it allows for multiple Internet Mail accounts.
Create a New ProfileTo create a new profile from Control Panel, follow these steps:
Checking Your Internet ConnectionTo make sure your Internet connection is working properly, log on to your Internet connection and ping a known Internet Protocol (IP) address by typing the following command at an MS-DOS prompt:
ping <IP address>where <IP address> is the IP address of an Internet server.
If you can ping a known IP address successfully, basic TCP/IP connectivity is functioning properly. Next, try to ping the Internet server using "servername.com" instead of the IP address. At an MS-DOS prompt type the following command:
ping servername.comIf this works, your Domain Name Server (DNS) settings are functioning properly.
A DNS maintains a database for resolving host names and IP addresses, allowing users of computers configured to query the DNS to specify remote computers by friendly host names rather than IP addresses. DNS domains are not the same as Windows NT networking domains.
For example, issuing the "ping ftp.microsoft.com" command goes to the DNS server you specified for your internet connection, looks up the IP address for the site, and then pings that IP address.
For more information on connecting to the Internet, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/138789/ )How to connect to the Internet in Windows 95 and Windows 98
Setting TCP/IP as Default ProtocolOnce you know that your Internet connection is working, you should check that TCP/IP is set as the default protocol. These steps do not apply for Windows 2000. To make sure that TCP/IP is your default protocol, on the Windows desktop, right-click Network Neighborhood (For Windows Me, right-click My Network Places) and then follow the steps below for the operating system you are using:
For Windows 95/98/Me
For Windows NT
Other Internet Connection Issues
(http://support.microsoft.com/kb/195720/ )"Undeliverable mail" message when you send Internet e-mail in Outlook 2000
Create a Microsoft Mail Test PostofficeWhen you troubleshoot Microsoft Mail problems, you must first determine if Outlook or the MSMail Postoffice is the cause. The easiest way to do this is to create a test Postoffice.
To create a test Postoffice, follow these steps:
Create a new profile with Microsoft Mail service and point to the test Postoffice you just created. If this profile works, your original Postoffice is the problem. Check with the original Postoffice administrator to verify that the configuration information is correct.
Other Microsoft Mail Issues
Exchange Server ConfigurationsThe problem may be with Outlook or one of its associated files. You may have to remove and re-install Outlook using Add/Remove Programs in Control Panel.
If you suspect a server or profile issue, use the following steps to continue troubleshooting:
Server or Profile TroubleshootingTo troubleshoot server or profile problems, follow these steps:
Lotus NotesOutlook does not support Lotus Notes services.
For more information about transitioning from Lotus Notes to Outlook, Click Microsoft Outlook Help on the Help menu, type lotus notes in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Lotus cc:MailOutlook provides Lotus cc:Mail service as part of the standard installation. Follow these steps to troubleshoot cc:Mail configuration problems:
Microsoft FaxMicrosoft Fax, also known as At Work Fax, is installed from the Windows 95 setup, in the Add/Remove Programs control panel. For Windows 98, locate the following file in the Windows 98 CD-ROM:
<CDdrive>:\tools\oldwin95\message\us\awfax.exeDouble-click awfax.exe to install the fax and answer the Setup Wizard questions.
After you have installed Microsoft FAX, run the Fixmapi.exe utility to update the MAPI files otherwise when you start Outlook you will get prompted with the following error message:
Click OK to this message and shutdown Outlook.
Mapi32.dll is corrupt or the wrong version. This could have been caused by installing other messaging software. To repair Mapi32.dll, shutdown Outlook and run Fixmapi.exe from your system folder.
To run the Fixmapi.exe utility, follow these steps:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256946/ )You receive a program conflict error message when you start Outlook 2000
For more information about configuring services, click Microsoft Outlook Help on the Help menu, type configuring services in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.