Outlook 2000 calendar reminders or task reminders do not appear at the scheduled time

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Article ID: 195964 - View products that this article applies to.
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Problem description

Microsoft Office Outlook 2000 calendar reminders or task reminders do not appear at the scheduled time. Additionally, you may receive the following message when you click Save and Close for a new appointment that has a reminder:
The reminder for <subject> may not appear because the item is not in your Calendar or Tasks folder. Is this OK? <yes> <no>

Cause

There are four common causes of this behavior:
  • Outlook is not running. Microsoft Schedule+ has a separate file to handle reminders. Outlook does not. The main Outlook program controls the reminders. If Outlook is not running, reminders do not appear.
  • The calendar or task reminder is not in your primary folder. Reminders only trigger from inside the primary Calendar or Task folders. Primary folders reside where you receive messages. When you set up an e-mail service, you designate either your mailbox Inbox or your personal folders (.pst) file Inbox as the mail delivery point.

    For example, if you receive messages in your personal folders (.pst) file Inbox and you create an appointment reminder in your mailbox calendar, the reminder does not appear. If you create the same reminder in your Personal Folders Calendar, the reminder does appear at the appropriate time.
  • The Delivery option of your e-mail service is set to "None" (without quotation marks). You must specify a default delivery location for reminders to be processed.
  • The Reminders folder is damaged or contains corrupted reminder items.

Resolution

Use one of the following methods to work around this behavior:
  • If Outlook is not running, start Outlook, and keep Outlook running to receive reminders.
  • When you create reminders, verify that the reminders are saved in your primary Calendar or Task folder.
  • Clear and regenerate reminders. To have us clear and regenerate reminders for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.

Fix it for me

To clear and regenerate reminders automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.



Note This wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

To clear and regenerate reminders yourself, follow these steps:
  1. Exit Outlook.
  2. Click Start, point to Run, type outlook /cleanreminders, and then click OK

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

More information

For more information about how to set delivery options, click Microsoft Outlook Help on the Help menu, type default delivery location in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

When the search is complete, click Set where e-mail messages are sent from and received.

For more information about the CleanReminders command-line switch, click the following article number to view the article in the Microsoft Knowledge Base:
197180 How to use additional command-line switches that are not included in Outlook 2000
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 195964 - Last Review: June 22, 2014 - Revision: 2.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbfixme kbmsifixme kbconfig kbcorrupt kbsetup kbsavefile kberrmsg kbdisplay kbinfo KB195964

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