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STOP 0x0000001E may occur in Win32k.sys under stress

Article ID: 196330 - View products that this article applies to.

This article was previously published under Q196330

SYMPTOMS

Under stress, a computer running Windows NT Server or Workstation may display a STOP 0x0000001E error message on a blue screen. The first parameter is C0000005. This can occur without user activity in the foreground.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

Windows Service Pack Center
(http://windows.microsoft.com/en-US/windows/downloads/service-packs)
-or-
152734
(http://support.microsoft.com/kb/152734/EN-US/ )
how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

(http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

Windows NT 4.0, Terminal Server Edition

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

(http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time      Size       File Name 
  ---------------------------------------------
 03/27/2001  10:20a    170,256    Gdi32.dll
 07/11/2000  03:44p    331,536    User32.dll
 09/07/2001  08:46a  1,279,920    Win32k.sys
 08/03/2001  11:38a    195,856    Winsrv.dll

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