Article ID: 196480 - View products that this article applies to.
This article was previously published under Q196480
While you are running Windows Explorer, a Microsoft Office version 7.0 for Windows 95 program, or a Microsoft Office 97 program, you may receive the following error message:
If you then click Details, you may receive the following error message:
This program has performed an illegal operation and will be shut down.
Explorer caused an invalid page fault in module <unknown> at:<address>
This problem can occur if all of the following conditions exist:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, use Registry Editor to delete the following registry key:
Important This registry key is no longer supported in Microsoft Windows 2000 or later.
The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Contact us for more help
Connect with Answer Desk for expert help.