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Unreliable read and delivery receipts in Outlook when sending messages to the Internet
Article ID: 196495 - View products that this article applies to.
This article was previously published under Q196495
Note The following information applies to Microsoft Outlook 2000, to Microsoft Outlook 2002, and to Microsoft Outlook 2003. In Outlook 2000, these procedures only apply if you have installed Outlook with the Corporate Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your Outlook 2000 installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.
When you send a message to the Internet from Outlook, the tracking options may yield unexpected results.
The result of the tracking options in Outlook varies, depending on the type of e-mail server receiving the message and the type of e-mail client reading the message. Internet e-mail servers and clients do not handle these features in a standardized way.
When composing a message, Outlook provides the following tracking options:
Regardless of the options you select, some e-mail servers will never return a receipt and others may always return a receipt, regardless of whether or not the message has been read.
Rich text formatSome e-mail servers that normally return a delivery receipt will not send a receipt if the message is sent in Microsoft Outlook rich-text format.
To prevent sending a message in Microsoft Exchange rich-text format, follow these steps when composing a message: