Support Options for TC1000 and IRIQ Universal Remote Controls

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Article ID: 196907
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Summary

This article describes the support options that are available for the universal remote control devices listed at the beginning of this article. Support is provided by the distributors of the remote control device and not by Microsoft.

More information

The following universal remote control devices were developed in cooperation with Microsoft, but they are sold and supported by their distributors. Please contact the individual distributor for answers to your questions about the following devices:

Harman Kardon Take Control (TC1000)

  • For technical support for the Harman Kardon Take Control (TC1000) remote control device inside the United States, call (800) 422-8027 and follow the voice prompts for Customer Service.

    Outside the United States, contact your local distributor.

JBL Take Control (TC1000)

  • For technical support for the JBL Take Control (TC1000) remote control device inside the United States, call (800) 336-4JBL.

    Outside the United States, contact your local distributor.

Madrigal IRIQ

  • For technical support for the Madrigal IRIQ remote control device inside the United States, please contact your vendor.

    To contact Madrigal directly, call (860) 346-0896, Monday through Friday, 9:00 A.M. to 5:00 P.M. Eastern time. At any other time, call (860) 346-0896, extension 385.
  • For additional technical support information, please visit the following Madrigal Web site:
    http://www.madrigal.com
You can also speak with a Microsoft Support Professional at a cost of $35 per incident charged to your credit card. For more information, contact Microsoft Pay Per Incident support at (800) 936-5700.

NOTE: This support is available on a callback basis only.

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Article ID: 196907 - Last Review: June 22, 2014 - Revision: 4.0
Keywords: 
kbhardware kbinfo kbpolicy KB196907
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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