Article ID: 197227 - View products that this article applies to.
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
When you start Microsoft Outlook or initially connect to your SPRYNET Internet Mail server, you may receive the following error message:
Following this message, you may notice that sent mail does not leave your Outbox.
You could not be logged on to mail server: <servername>. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
This problem may be caused by incorrect settings in the Internet E-Mail Service properties.
Incorrect Settings Using the Internet E-Mail ServiceTo troubleshoot this problem, follow these steps:
Sprynet's Internet Mail system currently uses one server for both receipt and sending of messages. If no server is specified in the Advanced Options of the original Internet Mail service profile, the Internet Mail server box will identify both the mail server from which you receive mail (incoming) and the mail server from which you send mail (outgoing).
The server name must be typed into both the Incoming Mail (POP3) and the Outgoing Mail (SMTP) boxes.
To obtain your personal SPRYNET e-mail account information contact SPRYNET Technical Support at the following telephone number:
(800)557-9614Sprynet Technical support is also available at the following Web site:
http://www.sprynet.com/members/techs/The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Article ID: 197227 - Last Review: September 29, 2003 - Revision: 3.1
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