Error Message: Invalid User ID or Password

Article translations Article translations
Article ID: 197301 - View products that this article applies to.
This article was previously published under Q197301
Expand all | Collapse all

SYMPTOMS

When you try to connect to your Internet Service Provider (ISP), you may receive the following error message:
Invalid User ID or Password

CAUSE

This issue can occur if you are having problems with your ISP account authentication. Your account authentication may not work correctly due to either or both of the following reasons:

  • Your user name is not being recognized.
  • Your password is not being recognized as a valid password.

RESOLUTION

To resolve this issue, try the following steps one at a time, testing to determine if the issue is resolved after each step, and if the issue is not resolved, continue to the next step:
  1. Verify that the CAPS LOCK key on your keyboard is not altering the case of your password. Most passwords are case sensitive.
  2. Verify that your Dial-Up Networking connection does not contain incorrect logon information. To do so, use the following steps:

    1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
    2. Double-click the connection to your ISP, and then verify that your user name and password are correct.
    3. Close the Dial-Up Networking folder.
  3. Try to establish the connection manually by using the "Bring up terminal window after dialing" feature. To do so, use the following steps:

    1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
    2. Right-click the connection to your ISP, click Properties, click Configure, and then click the Options tab.
    3. Click the "Bring up terminal window after dialing" check box to select it, click OK, and then click OK.
    4. Try to connect to your ISP, and enter your user name and password when you are prompted to do so.
  4. Contact your ISP and verify that they have not disabled your account, changed your password, or are having problems with their account authentication process.

Properties

Article ID: 197301 - Last Review: January 23, 2007 - Revision: 3.1
APPLIES TO
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • Microsoft Windows 98 Standard Edition
Keywords: 
kbenv kberrmsg kbprb KB197301
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com