Article ID: 197315 - View products that this article applies to.
This article was previously published under Q197315
For a Microsoft Outlook 2002 and Microsoft Office Outlook 2003 version of this article, see 287497
For a Microsoft Outlook 2000 (CW) version of this article, see 197316
For a Microsoft Outlook 98 (CW) version of this article, see 181325
For a Microsoft Outlook 98 (IMO) version of this article, see 181523NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
CAUTION: If you install Windows Messaging to get the Inbox Repair Tool, you must have your Microsoft Office 2000 compact disk available to repair Outlook.
This article describes how to use the Inbox Repair Tool to recover folders and items from a corrupted Personal Folders (.pst) file.
NOTE: The examples listed below refer to using the Inbox Repair Tool on a .pst file. The same procedures apply to an offline folder (.ost) file. To locate the offline folder (.ost) file, click to select Offline Folders (*.ost) in Select File to Scan.
The Inbox Repair Tool (Scanpst.exe) is a tool designed to help repair problems associated with Personal Folder (.pst) files. This tool can also repair offline folder (.ost) files.
The Inbox Repair Tool ships with Microsoft Windows 95, and is contained on both the Microsoft Outlook and Microsoft Office CD-ROM. It is installed automatically during setup. This utility is also installed with the Windows Messaging Service Setup on the Microsoft Windows 98 CD-ROM. You can find these programs in the following folder:
Run the Inbox Repair Tool
What the Inbox Repair Tool DoesWhen you run the Inbox Repair Tool on a Personal Folders (.pst) file, it does the following:
Recovered Personal Folders FileAfter you run the Inbox Repair Tool, start Outlook by using the profile that contains the Personal Folders (.pst) file that you tried to repair. On the View menu, click Folder List to turn on the Folder List view. In your Folder List, you should see the following recovered folders:
These recovered folders are usually empty, because this is a rebuilt .pst file. You should also see a folder called "Lost And Found" (without quotation marks). This folder contains folders and items that the Inbox Repair Tool recovered. Items that are missing from the Lost and Found folder are beyond repair.
Recovered Personal Folders Calendar Contacts Deleted Items Inbox Journal Notes Outbox Sent Items Tasks
How to Recover Repaired ItemsYou should move as many of the items from the Lost And Found folder to a new Personal Folders (.pst) file in your profile. First, create a new Personal Folders (.pst) file entry in your profile and drag any recovered items from the Lost And Found folder to the appropriate location in your new Personal Folders (.pst) file.
How to Create a New Personal Folder (.pst) File in Your Profile
How to Recover Items from the Backup Personal Folders (.pst) FileNOTE: If you cannot open your original Personal Folders (.pst) file before you run Inbox Repair Tool, it is possible that the following procedures may not work. If you are able to open the original Personal Folders (.pst) file, then it is possible that the following procedures may enable you to recover additional items from your damaged Personal Folders (.pst) file.
When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is selected. This option creates a file on your hard disk called <file name>.bak, and is a copy of the original <file name>.pst file with a different extension. The .bak file resides in the directory of your original Personal Folders (.pst) file.
You may be able to recover items from the .bak file that Inbox Repair Tool could not. Make a copy of the .bak file, giving the file a new name with a .pst extension, for example "Newname.pst" (without quotation marks).
How to Import Information from the Old Personal Folders (.pst) File
How to Change the E-mail Delivery Location to Your New Personal Folders (.pst) File
How to Recover a 2 GB Personal Folder (.pst)The upper limit of a Personal Folder (.pst) is two gigabytes. Often when a Personal Folder (.pst) approaches this limit, you may not be able to save or retrieve items. The same size limiitation applies to Offline Folders (.ost).
Microsoft has made a utility available that is designed to attempt to recover the stored items in the Personal Folder (.pst) by reducing its size below the critical limit. Use of this utility results in some data loss in order to recovery the maximum data.
For additional information about PST size limits and the PST/OST Cropping tool, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/296088/EN-US/ )Oversized PST and OST Crop Tool
Article ID: 197315 - Last Review: August 11, 2004 - Revision: 1.0