XFOR: Messages Containing .PCX Attachments May Crash CCMC

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This article was previously published under Q197363

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SYMPTOMS

Messages containing .pcx attachments may cause a mail backlog or crash the cc:Mail Connector. An error 54 will also be logged in the Windows NT Application Event log.

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CAUSE

This problem is caused because the cc:Mail Connector program is incorrectly tagging the .pcx attachments in the message as a fax, rather than as a file.

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To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Exchange Connector for Lotus cc:Mail

   File Name   Version
   ----------------------
   Ccmc.exe    5.5.2504.0
   Ccmsg.dll   5.5.2504.0

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

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MORE INFORMATION

After you apply the fix, the cc:Mail Connector no longer marks all .pcx attachments as Fax.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB197363

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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