OL2000: (IMO) ErrMsg: "Unable to Print the Attachment" in Fax

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This article was previously published under Q197542

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

When you attempt to print a fax and an attachment using the Symantec WinFax Starter Edition and Microsoft Outlook, you receive the following message:

Unable to print the attachment "<ATTACHMENT NAME>.FXO." The file, 'C:\WINDOWS\TEMP\<ATTACHMENT NAME>.FXO', does not have a program associated with it for this action. To create an association, double-click My Computer on your desktop. On the View menu, click Options, and then click File Types.

NOTE: "ATTACHMENT NAME" in the message represents the file name of the attachment in the fax you received.

When you click OK, an icon representing the attachment is printed, followed by "the fax has been received successfully" message.

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