OL2000: (IMO) Cannot Remove WinFax by Disabling the Extension

View products that this article applies to.

This article was previously published under Q197644

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

After disabling the extension for the Symantec WinFax Starter Edition and removing the account, the next time you start Outlook or click Accounts on the Tools menu, Symantec WinFax Starter Edition shows as an account.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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MORE INFORMATION

Removing the Symantec WinFax Starter Edition account and add-in does not disable fax capability. In order to prevent the fax service from loading, you must also remove the Symantec WinFax Starter Edition support files and the files associated with the account.

For more information on removing and reinstalling the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:

195600 (http://support.microsoft.com/kb/195600/EN-US/ ) : How to Remove and Reinstall WinFax Starter Edition

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