Article ID: 197724 - View products that this article applies to.
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
If you are using the Symantec Fax Starter Edition installed with Microsoft Outlook Internet Mail Only (IMO), you may receive the following series of error messages when sending a fax:
Following these messages you may receive a "Turning document into fax format" dialog box with the Cancel button unavailable. After the dialog box closes, the fax service may place a non-delivery report (NDR) message in your Inbox.
Automatic Printing of the file has failed. You will need to activate the printing manually. When the print is complete you will have to exit the application.
Unknown Error occurred when trying to convert document into fax image.
This error occurs if you included a graphic in the body of the fax. The Symantec Fax Starter Edition cannot render graphics.
To send graphics with the Symantec Fax Starter Edition, you must include them as an attachment to your fax message. The graphic must have a program associated with it that has printing capabilities.
The following table describes the behavior of graphics in a fax message with various message formats:
Format Inserting graphic by Yields this result --------------------------------------------------------------------- HTML Paste from clipboard This works. The graphic is automatically converted to an attachment and is received as a separate page. HTML Attachment This works. However, the attachment must be associated with a program with printing capability. The graphic is received as a separate page. RTF Paste from clipboard This fails. You will receive the errors described earlier in this article. RTF Attachment This works. However, the attachment must be associated with a program with printing capability. The graphic is received as a separate page. Plain text Attachment This works. However, the attachment must be associated with a program with printing capability. The graphic is received as a separate page. Plain text Paste from clipboard This is not possible. The Paste option is not available on the Edit menu.
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