Hyperlink in received mail message not integrated in Outlook

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Article ID: 197878 - View products that this article applies to.
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SYMPTOMS

When you receive a mail message through the Internet that contains a Web site address as a Uniform Resource Locator (URL), the link is only partially displayed as an active link. The remaining text of the link is on a different line and is not blue or underlined.

NOTE: This problem only occurs with mail you receive from a third-party (non-Outlook) client. Wrapped URL text displays correctly when sent from an Outlook client.

CAUSE

The mail client that sent the link inserted a line break in the middle of the URL text, or the sender may have inadvertently inserted a carriage return by pressing ENTER while typing the URL. Web addresses inserted in the body of a mail message are not complete if the URL is broken before the end of the text. This behavior does not occur when the link is included in a mail message sent by Outlook.

This behavior also occurs if the sender typed a space in the text of the URL.

RESOLUTION

To use a URL that is displayed in this manner, follow these steps:

Plain Text and Rich Text Messages

  1. Open the message.
  2. On the Edit menu, click Edit Message.

    NOTE: If you are editing an Outlook Rich Text message, skip this step.
  3. Click to place the insertion point to the right of the first line of the URL, just prior to the line break.4
  4. Press DELETE to bring the second line of the URL up to integrate it with the first line.
NOTE: In the Plain Text and Rich Text mail formats, some URLs may appear enclosed by chevrons "<" and ">." These chevrons can be removed without affecting the URL.

HTML Messages

  1. Open the message containing the separated URL.
  2. On the Edit menu, click Edit Message.
  3. On the Format menu, click Plain Text. A dialog box appears stating:
    Warning: Changing the formatting of this message from HTML to plain text requires removing all the current formatting including pictures you may have included. Are you sure you want to do this?
    Click OK. As in step 2 above, on the Edit menu, click Edit Message
  4. Click to place the insertion point to the right of the first line of the URL, just prior to the line break. Press DELETE to bring the second line of the URL up to integrate it with the first line.

Messages Received With Word as E-mail Editor

  1. Open the message containing the separated URL.
  2. Click to place the insertion point to the right of the first line of the URL, just prior to the line break.
  3. Press DELETE to bring the second line of the URL up to integrate it with the first line.
  4. Select the complete and integrated URL. Right-click the selected text, point to Hyperlink, and then click Remove Hyperlink.
  5. Again, select the URL text. Right-click the selected text and then click Hyperlink. In Text To Display, ensure that the full URL is selected and then click OK.
The URL should be completely blue and underlined. Clicking the URL will launch the default browser as expected.

Properties

Article ID: 197878 - Last Review: January 23, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbprb KB197878

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