Article ID: 198168 - View products that this article applies to.
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BUG #: 52892 (SQLBUG_70)
If the cluster group that contains the SQL Server virtual server is taken offline, you cannot successfully change the Microsoft Windows NT account information under which the SQL Server service runs.
WARNING: If you do attempt to change the account information (such as account name or password) while SQL Server is clustered, the service fails to start when you try to bring the cluster group online.
With the cluster group offline, any attempts to change SQL Server service account information cause the password to change but not the account name. As a result, the SQL Server service fails to be validated by Windows NT security, and thus cannot be started successfully.
How to Change SQL Service Accounts on a Clustered SQL ServerThe proper steps necessary to change the service startup accounts for a clustered SQL Server follow.