"Error 2203. An internal error occurred." when you install a Microsoft Office program

Article translations Article translations
Article ID: 2000547 - View products that this article applies to.
Expand all | Collapse all

Symptoms

You receive the following error message when you install Visio, Project, or a different Microsoft Office program on Windows 7 or on Windows Vista:

"Error 2203. An internal error occurred"

Cause

The error occurs when Microsoft Office Setup cannot access the default temporary folder in Windows (%temp%). A third-party program may restrict access to this folder, or there may not be sufficient permissions assigned to it.

Resolution

To resolve this issue, we recommend that you perform a "Selective Startup" (also known as "clean restart") before you install the Microsoft Office program. To do this, follow these steps:

  1. Click Start Start button, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.

    User Account Control permission If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

  2. On the General tab, click Selective Startup.
  3. Clear the Load Startup Items check box.
  4. On the Services tab, select Hide all Microsoft Services, and then click Disable All.
  5. Click OK, and then click Restart.

When the computer restarts, it will be in Selective Startup. Now try installing the Microsoft Office program. When the installation is complete (or if the error still occurs), you will have to get out of Selective Startup. To do this, follow these steps:

  1. Click Start Start button, type msconfig.exe, and then press Enter to access the utility again.
  2. On the General tab, click Normal Startup - load all device drivers and services.
  3. Click OK, and then click Restart.

If the error continues to occur, you can change the permissions of the default temporary folder. To do this, follow these steps:

  1. Click Start, type %temp% in the Start Search box, and then press Enter to see the default temporary folder.
  2. In the address bar (at the top of the window), click the folder to the left of Temp (it is named "Local" by default).
  3. In the folder list, right-click the Temp folder, and then select Properties.
  4. Click the Security tab, and then click Edit.
  5. Click Add.
  6. Type Everyone, and then click Check Names. "Everyone" should now be underlined.
  7. Select Full Control under Allow, and then keep clicking OK to exit all windows.

Note If the steps do not work and you have Windows Vista Home edition, you may have to enable the Administrator account. To do this, see "More Information."

Now try installing your Microsoft Office program.

More Information

How to enable the Administrator account in Windows Vista Home edition 

  1. Click the Windows menu button or press the Windows button on the keyboard.
  2. In the Start Search box, type cmd, right-click the CMD.exe item at the top, and then select Run as Administrator.
  3. At the command prompt, type the following command, and then press Enter:
      NET USER ADMINISTRATOR /ACTIVE:YES
  4. Type the following command (where <password> is a password of your choice), and then press Enter:
      NET USER ADMINISTRATOR <password>
  5. Log on with the Administrator account, and then repeat the steps in the "Resolution" section. 

 

Properties

Article ID: 2000547 - Last Review: October 21, 2012 - Revision: 9.0
Applies to
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Basic 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Professional Plus 2010 Home Use Program
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Professional Academic 2010
  • Microsoft Internet Information Services Media Services 2.0
  • Microsoft Office Starter 2010
  • Microsoft Office Project Standard 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Project Standard 2010
  • Microsoft Project Professional 2010
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Visio Standard 2010
  • Microsoft Visio Professional 2010
Keywords: 
urur KB2000547

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com