On a computer running Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 an incorrect shutdown reason code written to SEL on user initiated shutdown

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Article ID: 2001061 - View products that this article applies to.
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Symptoms

After reboot from a manual shutdown (START->Shutdown) the Windows System Eventlog shows two events 1074. The first entry contains the correct reason code provided by the user, the second looks similar to this:

Log Name:      System
Source:        USER32
Date:          7/29/2009 12:00:26 PM
Event ID:      1074
Task Category: None
Level:         Information
Keywords:      Classic
User:         Computername\Administrator
Computer:      Computername
Description:
The process C:\Windows\system32\winlogon.exe <computername> has initiated the power off of computer <computername> on behalf of user <computername>\Administrator for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off

Event 0x000500FF (System Failure) is written to the SEL (System Event Log) even if a different shutdown reason was provided by the user who initiated the shutdown.

Cause

Microsoft has confirmed that this is a problem.

Resolution

Microsoft will address the problem in future releases.

WORKAROUND:

Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:

shutdown.exe /r /d P:4:2

This will result in an eventlog and SEL entry with reason code 0x80040002.

Shutdown reason codes can be found here:   http://msdn.microsoft.com/en-us/library/aa376885(VS.85).aspx

 

More Information

The SEL (System Event Log) is the database of events in the baseboard management controller (BMC) hardware. The SEL adapter conveys these events to the operating system.

 

Properties

Article ID: 2001061 - Last Review: August 27, 2010 - Revision: 11.0
APPLIES TO
  • Windows 7 Starter N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Basic N
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Business N
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
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