Article ID: 2001377 - View products that this article applies to.
When trying to open a .DOCX file in Word 2003 with the Compatibility Pack or in the Word Viewer with the Compatibility Pack, you receive the following error message:
“there was an error opening the file.”
This issue may be caused by the OLE32.dll file not being registered correctly.
To Try to resolve this issue, follow the steps below:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2001377 - Last Review: August 26, 2010 - Revision: 2.0