Running LISTool on computers with Office 2003 and Office 2007 installed moves the MSOCACHE for both versions

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Article ID: 2001876 - View products that this article applies to.
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Symptoms

You run the LISTool for Office 2003 on a computer having both Office 2003 and Office 2007 applications installed.  After relocating the Local Install Source (LIS) for Office 2003, you find that the Office 2007 LIS has also been relocated; this will cause Maintenance Mode errors in Office 2007.

Cause

The LISTool was not designed to move the Office 2007 Local Install Source, but when any source is selected in the LISTool it moves the LIS for all Office applications along with the 2007 versions.

Resolution

Use the LISTool 2003 to move the Office 2007 LIS back to its original location.  Microsoft does not support using the LISTool to relocate the \MSOCache folder on a computer with both Office 2003 products and 2007 Office system products installed.

More Information

In certain situations an error similar to the following will occur: "Microsoft Office Visio Professional 2007 configuration did not complete successfully.  Error 1706.  Setup cannot find the required files.  Check your connection the network, or CD-ROM drive.  For other potential solutions to this problem, see <path>\setup.chm."

Properties

Article ID: 2001876 - Last Review: October 23, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teacher Edition 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Professional Enterprise Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Ultimate 2007
Keywords: 
KB2001876

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