"Fatal Exception 0D 03E7:00003497" After Upgrading to Windows 98

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Article ID: 200444 - View products that this article applies to.
This article was previously published under Q200444
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

After you upgrade to Windows 98, you may receive the following error message when you start Windows 98 normally:
Fatal Exception 0D 03E7:00003497

CAUSE

This behavior can occur if the STB Vision 95 installation software is installed. The driver works correctly with Windows 98, but the installation software, which is linked to the driver, does not.

RESOLUTION

To resolve this issue, uninstall the STB Vision software. Note that this also uninstalls the video driver. Then, reinstall the driver but do not install the STB software. For information about uninstalling and reinstalling the STB driver, please consult the video adapter's documentation or manufacturer. You may also want to contact STB to inquire about an updated version of the Vision software that resolves this issue.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 200444 - Last Review: January 23, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows 98 Standard Edition
Keywords: 
kb3rdparty kbfatalexerr0d kbhardware kbprb KB200444

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