Article ID: 2004885 - Last Review: November 16, 2009 - Revision: 2.0

Upgrade to System Center Operations Manager 2007 R2 fails with "An older version of Operations Manager 2007 that Setup cannot upgrade has been found on this computer"

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Symptoms

When trying to upgrade to System Center Operations Manager 2007 R2, setup starts fine but immediately fails. If you view the MOMx.log file you'll see errors like those listed below:

Note: The log file for the setup program is MOM*.log and is located in the Temp folder of current user profile (e.g. C:\Documents and Settings\Administrator\Local Settings\Temp\Mom2.log).

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MSI (c) (CC:EC) [11:45:45:028]: Doing action: FindRelatedProducts
Action 11:45:45: FindRelatedProducts. Searching for related applications
Action start 11:45:45: FindRelatedProducts.
FindRelatedProducts: Found application: {BEFA5017-8D77-4A17-85D9-FCAA34FD033C}
MSI (c) (CC:EC) [11:45:45:028]: PROPERTY CHANGE: Adding MOMV3_UNUPGRADEABLE_PRODUCT_FOUND property. Its value is '{BEFA5017-8D77-4A17-85D9-FCAA34FD033C}'.
Action ended 11:45:45: FindRelatedProducts. Return value 1.
MSI (c) (CC:EC) [11:45:45:028]: Skipping action: _AbortDowngradeProductAttempt (condition is false)
MSI (c) (CC:EC) [11:45:45:028]: Skipping action: _Set_MOMV3_PRODUCT_FOUND_EvalSameVersion_RETAIL (condition is false)
MSI (c) (CC:EC) [11:45:45:028]: Skipping action: _Set_MOMV3_PRODUCT_FOUND_EvalSameVersion (condition is false)
MSI (c) (CC:EC) [11:45:45:028]: Doing action: _AbortInvalidUpgradeProductAttempt
Action 11:45:45: _AbortInvalidUpgradeProductAttempt.
Action start 11:45:45: _AbortInvalidUpgradeProductAttempt.
An older version of Operations Manager 2007 that Setup cannot upgrade has been found on this computer. Uninstall the older version and run Setup again.
MSI (c) (CC:EC) [11:45:47:168]: Product: System Center Operations Manager 2007 R2 -- An older version of Operations Manager 2007 that Setup cannot upgrade has been found on this computer. Uninstall the older version and run Setup again.

Action ended 11:45:47: _AbortInvalidUpgradeProductAttempt. Return value 3.
MSI (c) (CC:EC) [11:45:47:168]: Doing action: FatalError
Action 11:45:47: FatalError.
Action start 11:45:47: FatalError.
Action 11:45:47: FatalError. Dialog created
MSI (c) (CC:08) [11:45:47:278]: Note: 1: 2731 2: 0
Action ended 11:45:48: FatalError. Return value 2.
Action ended 11:45:48: INSTALL. Return value 3.

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You may also see the following event:

Event Type:       Error
Event Source:    MsiInstaller
Event Category: None
Event ID:           1013
Date: <date>
Time: <time>
User: <user>
Computer: <servername>
Description:
Product: System Center Operations Manager 2007 R2 -- An older version of Operations Manager 2007 that Setup cannot upgrade has been found on this computer. Uninstall the older version and run Setup again.

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Cause

This can occur if the existing installation of System Center Operations Manager 2007 is mistakenly identified as an Eval version.

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Resolution

To resolve this issue, follow the steps listed below:

1. Open Regedit and navigate to HKCR\Installer\UpgradeCodes
2. Find the key named 357CFC9B0C6AEA9479973167B8098C8F
3. Right click and rename this key to 35685071826A30C4F808E5B271E9DC55
4. Now try running setup again. Make sure that you use a domain account that has SQL DB admin rights.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

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