Search doesn't return all results in SharePoint Online

Article ID: 2008449 - View products that this article applies to.

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PROBLEM

When a user tries to search a site in Microsoft SharePoint Online, some results or pages may be missing from the search results. For example, the following may be missing: 
  • Content
  • Pages
  • ASPX pages
This issue may occur even though the site was crawled and indexed by the Search service and even though the user doesn't have permissions to access the resource by using a search query.
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SOLUTION

To resolve this issue, check the site's search visibility options at the following location:
<sitename>/_layouts/srchvis.aspx
Make sure that the Allow this web to appear in search results option is selected.

Parent site and sub site-specific search issues

The default setting for search visibility is one of the following: 
  • Do not index ASPX pages if this site contains fine-grained permissions.
  • This site contains fine-grained permissions. Specify the site's ASPX page indexing behavior.
If a subsite on the site collection doesn't inherit permissions, .aspx pages won't appear in the search results. To resolve this issue, set the search visibility option in Srchvis.aspx to Always index all ASPX pages on this site or Always index all Web Parts on this site, depending on which option is available. Additionally, you may set the subsite to inherit permissions from the parent site.
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MORE INFORMATION

Search crawls occur continuously to make sure that content changes are available through search results as soon as possible. Recently uploaded documents may not immediately be displayed in search results because of the time that's required to process them. SharePoint Online targets between 15 minutes and an hour for the time between upload and availability in search results (also known as index freshness). In cases of heavy environment use, this time can increase to six hours.

For more information about how to use search, go to the following Microsoft website: 
http://office.microsoft.com/en-us/sharepoint-online-enterprise-help/CL102029599.aspx
(http://office.microsoft.com/en-us/sharepoint-online-enterprise-help/CL102029599.aspx)
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2008449 - Last Review: May 31, 2013 - Revision: 12.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
Keywords: 
o365 o365a o365e o365p o365062011 pre-upgrade o365022013 after upgrade o365m KB2008449
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