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Search doesn't return all results in SharePoint Online
Article ID: 2008449 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When a user tries to search a site in Microsoft SharePoint Online, some results or pages may be missing from the search results. For example, the following may be missing:
To resolve this issue, check the site's search visibility options at the following location:
<sitename>/_layouts/srchvis.aspxMake sure that the Allow this web to appear in search results option is selected.
Parent site and sub site-specific search issuesThe default setting for search visibility is one of the following:
Search crawls occur continuously to make sure that content changes are available through search results as soon as possible. Recently uploaded documents may not immediately be displayed in search results because of the time that's required to process them. SharePoint Online targets between 15 minutes and an hour for the time between upload and availability in search results (also known as index freshness). In cases of heavy environment use, this time can increase to six hours.
For more information about how to use search, go to the following Microsoft website:
Still need help? Go to the Office 365 Community
Article ID: 2008449 - Last Review: May 31, 2013 - Revision: 12.0