Windows Activation fails with error code: 0x8007267C

Article translations Article translations
Article ID: 2009462 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Windows Activation fails with the following error code:  0x8007267C

Cause

This issue will occur if the machine attempting to activate does not have a DNS server registered in it's network properties.

Error code 0x8007267C definition:

No DNS servers configured for local system

DNS_ERROR_NO_DNS_SERVERS

Resolution

Method 1:  Register a DNS server in the network properties and test name resolution 

To resolve this problem client connectivity to a DNS server must be resolved. The following steps may help to expose the problem

1.     On the client getting the error, open a command prompt and run IPCONFIG /all

2.     Verify the assigned IP address, subnet mask, DNS server and default gateway are set with the correct values for your environment.

3.     Verify basic IP connectivity to the DNS Server using the PING command using the address of the DNS server from step 1. 

ping <DNS Server IP address>

If connectivity to the DNS server is failing then consider using the following as a guide to troubleshoot further:

Troubleshooting TCP/IP Problems
http://technet.microsoft.com/en-us/library/bb727023.aspx

After resolving the connectivity issues to the DNS server, reattempt activation using the following command from an Elevated Command prompt

cscript \windows\system32\slmgr.vbs –ato

 

Method 2:  Use a MAK (multiple activation key) and phone based activation

If you do not have a DNS server connected to the network, you can switch to a MAK product key to activate your volume license installation. If you are using MSDN media or TechNet media, you must change the product key to the product key provided. The MSDN product key or the TechNet product key for Windows Server 2008 or for Windows Vista Enterprise is the MAK product key.

Use the following command to change the product key to the MAK product key:

slmgr -ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Then, launch the phone activation wizard to complete the activation of the machine

slui 04

More Information

For additional Volume Activation resources for Vista, Windows Server 2008, Windows 7 and Windows Server 2008 R2 operating system volume editions, refer to the following TechNet document:

http://technet.microsoft.com/en-us/library/bb871044.aspx

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2009462 - Last Review: December 18, 2009 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise E
  • Windows 7 Enterprise N
  • Windows 7 Professional
  • Windows 7 Professional E
  • Windows 7 Professional N
Keywords: 
KB2009462

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com