Article ID: 2009510 - View products that this article applies to.
When trying to install Expression Web 3 from the DVD-ROM disc you may encounter the following setup error:
Setup does not proceed any further.
The cause for this problem is believed to be the DVD-ROM reader in some machines which is unable to read the disc. This problem does not happen on every machine and is not specific to one operating system.
To resolve this problem, either check the website of the manufacturer of your computer for a firmware update for the DVD-ROM drive or contact your computer manufacturer's technical support assistance number and ask if a firmware update for the DVD-ROM drive exists. You should only apply firmware updates as directed by a support professional from your computer manufacturer's technical support department or firmware that specifically pertains to the make and model of the machine you have.
If a firmware update for the DVD-ROM drive does not work, you can work around this setup problem by doing the following:
The trial can be downloaded from http://www.microsoft.com/downloads/details.aspx?FamilyID=0a73a3a7-3e06-4125-b3c6-f9c10387e9cc&displaylang=en
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2009510 - Last Review: December 17, 2009 - Revision: 3.0
Contact us for more help