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Computer restarts or blue screens after launching Expression Web 3 on Windows XP

Article ID: 2009627 - View products that this article applies to.

Symptoms

Your computer may restart or blue screen when launching Expression Web 3 . This problem only happens on machines running Windows XP with Service Pack 2.

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Cause

Expression Web 3 will only run on Windows XP machines with Service Pack 3, as per the System Requirements section of the Microsoft Expression website:

http://www.microsoft.com/expression/products/Web_SysRequirements.aspx

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Resolution

To resolve this problem, go to Windows Update and check for the latest updates. Service Pack 3 should be offered as a high priority update.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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