Computer restarts or blue screens after launching Expression Web 3 on Windows XP

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Article ID: 2009627 - View products that this article applies to.
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Symptoms

Your computer may restart or blue screen when launching Expression Web 3 . This problem only happens on machines running Windows XP with Service Pack 2.

Cause

Expression Web 3 will only run on Windows XP machines with Service Pack 3, as per the System Requirements section of the Microsoft Expression website:

http://www.microsoft.com/expression/products/Web_SysRequirements.aspx

Resolution

To resolve this problem, go to Windows Update and check for the latest updates. Service Pack 3 should be offered as a high priority update.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2009627 - Last Review: December 11, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Expression Web 3
Keywords: 
KB2009627

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